A High School Student Suffers From An Alcohol Overdose

Jeffrey was a high school freshman who frequently seemed to be living on the edge. Jeffrey had a daring personality and frequently wanted to do what his older brothers were doing to have fun. The essential problem with this was that all three of his brothers were at least 21 years old and were therefore within their legal rights to drive a car or truck and to drink alcohol. Jeffrey, on the other hand, had a rough time grasping the fact that as a fifteen-year-old young man he should not be drinking. In fact, conversely, Jeffrey commonly drank with his guy friends after school, primarily on the weekends. One weekend, Jeffrey made up his mind to drive around with some of his older pals. One of his buddies was old enough to buy alcohol. After purchasing some wine, beer, and wine coolers, Jeffrey and all of his friends went to a public recreational area and drank for just about three hours. Jeffrey Experiences Alcohol Poisoning Symptoms After drinking something like ten glasses of wine, Jeffrey started to feel nauseous and then threw up. When he lost consciousness on the baseball field, one of his guy friends called [...] Continue Reading…

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Posted by Jose Marques    Date: Saturday, July 18, 2009

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Disaster For Your Business Could Only Be A Server Failure Away

Imagine the effect on your business. The IT system fails and everything is lost. Every single document on your network has seemingly gone up in a proverbial puff of smoke and the company is left with nothing – no records of orders, contracts, invoices, vital contacts, staff details, and payroll. Even the emails have simply vanished. IT is the lifeblood of any organisation and those who fail to take the correct steps to protect it do so at their peril. Loss of data is a major threat to businesses of all sizes – from single desktop operations to multi-networked concerns. Any IT solution should not be restricted to the basics like computer support , but should also take into account business continuity planning. Danger lurks around many corners ranging from mechanical and electronic failures, human error, to the more sinister employee sabotage and data theft. Even more unpredictable disasters can occur. Many businesses are still reeling from the devastating floods of 2007 – the type of Act of God that can hit any unprotected business. There is a lot more interest being taken in the topic of business continuity recently, but the implementation of disaster [...] Continue Reading…

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Posted by Jose Marques    Date: Saturday, July 18, 2009

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Designing Customer Satisfaction Surveys that Work

Why should you bother? Good customer service is the life blood of any business. New customers are important but good customer service will help generate customer loyalty and repeat business. With each satisfied customer your business is likely to win many more customers through recommendations and remember, if you are not taking care of your customers, your competition will. Online customer satisfaction surveys will help you not only identify problem areas but will also demonstrate to your customers that you care and are proactive in looking for ways to improve the service that you provide.   Where do you start? Objective – Before you start compiling your survey consider what the objectives of the survey are, in that way you will remain focused and find it easier to decide what questions to ask. Analysis – When the survey is complete consider how you will analyse the answers. Bare in mind that ‘closed’ questions (where the respondents are asked to choose from a limited number of responses) are easier to analyse than questions that are ‘open’ (where the respondent can reply in anyway they want). Much will depend on the predicted volume of respondents, the higher the volume the more [...] Continue Reading…

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Posted by Jose Marques    Date: Saturday, July 18, 2009

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